Below FAQ are some common concerns of our customers. If you have other questions, please go to our contact page and send us an email.
  • Items can be returned or exchanged within 7 days of the original purchase date. The items must be in it’s original packaging and condition. We will not refund or exchange any altered, damaged, or used items. Any shipping charges to send back an item will be the responsibility of the customer. Please be aware that an item may slightly differ from what is shown in the picture due to variations in lighting and color.
  • If you need to return or exchange an item, please follow these steps:
    1. Contact us at contactshamascollection@gmail.com with your name and order number and reason for your return within 7 days of purchase date.
    2. Await confirmation from our end for further instructions.

We strive to be quick and efficient when handling orders and most orders are shipped within 24 hours. If for some reason you want to cancel an order, please contact us immediately. If the order has not been shipped, we will gladly cancel it for you.

We will ship your order within 24 hours of it being placed. We ship to anywhere in the United States for a $7 flat-rate fee. Express shipping in the U.S is also available for $20. For international orders, the shipping charge will be based on your shipping address.
Yes, as long as it is in accordance with our return/exchange policy (the product must not be damaged, altered, or worn). Bring the invoice and the product in it’s original packaging within 7 business days to our store and our sales team will gladly help you.
We accept Visa, MasterCard, American Express, JCB, Discover, Paypal, and Google Wallet.
Please be advised: Any questions related to the website(s) "CollectionsByShama.com" or "ShamasCollection.com", should be directed to our email: contactshamascollection@gmail.com or our phone number: (678) 665-0662.